Shipping & Return Policy
Company policy- 100% satisfaction guaranteed
T.M. Ward Coffee has been in business since 1869 and we pride ourselves on that. For well over 152 years we have been serving our customers only the finest coffee, tea, nuts, dried fruit and candy. If you experience a problem with any of our products, shipping or customer service we want to know. We will do whatever it takes to make it right because at T.M. Ward Coffee we want our customers to love our products as much as we love making them for you!
Shipping
Shipping is free for orders over $59.(This may change if another promotion is running at anytime, and ALL EQUIPMENT IS EXCLUDED FROM THIS UNLESS LISTED) Product is shipped via UPS or comparable service. Please contact us if you want your order delivered faster or by another service. For orders under $59, you will be given the shipping cost at checkout. We also offer a $8.99 Basic Rate (This is not available all the time)
Delivery Time
Orders are processed within two days and, depending on your shipping address, delivery takes from 1 to 7 business days. We provide tracking numbers as well as delivery confirmation on all orders. If you do not receive an email with your tracking number, please call or email us.
Backordered Products
If the merchandise you have selected is not in stock we will give you an expected shipping time at checkout or by follow-up email.
Payment
We accept MasterCard, Visa, American Express, Discover, Diners Club debit or credit cards.
Ordering
Order online anytime or call 800.291.1202 Monday-Friday 7:30am – 4:30pm, or Saturday 10am – pm.
Returns and Exchanges
Returns
If you are not satisfied with your purchase, contact us within 10 days of receipt and ship back at least 80% of the opened product to receive a refund. You will receive the amount of the purchase minus shipping and handling charges. Please note that Jamaica Blue Mountain Estate or Hawaii Kona Fancy coffees may be subject to a 15% restocking fee at the time of return This is determined on a case-by-case basis. Coffee equipment if opened and used may be subject to a 20% less refund price.
Exchanges
If you are not satisfied with your purchase and would like to exchange it, contact us within 10 days of receiving the item, and ship it back to us. You will receive an exchange less the charges incurred, as well as the price difference of the exchanged product. Shipping costs are not refundable.