Shipping

Shipping is free for orders over $59.(This may change if another promotion is running at anytime, and ALL EQUIPMENT IS EXCLUDED FROM THIS UNLESS LISTED) Product is shipped via UPS or comparable service. Please contact us if you want your order delivered faster or by another service. For orders under $65, you will be given the shipping cost at checkout. We do run Shipping Specials from time to time which you will be informed through email. 

Equipment Warranty  

All warranty is VOID if equipment is used in a commercial application where the product(s) do not carry one or many of the following approvals: UL, NSF, UTL, ETL.

Note: Your warranty starts the day your equipment is either purchased (if in stock) or received (if initially on pre-order).

Warranty Provider

The warranty is provided by the seller, Ward Coffee, who is the warranty provider of all brands on our website with some exceptions listed below. 

For all Lelit, Breville machines purchased through Ward Coffee, Lelit is directly responsible for the warranty and servicing of the equipment within the first year of purchase. This includes if machines arrive damaged or have any issues out of the box. Lelit requests all issues within the first year of ownership be directed towards them by submitting a service request ticket at the following link: 

https://mybreville.my.salesforce-sites.com/reg/webtocaseweb?param=US&language=en_US&brand=Lelit

What's Covered

All statements made within are only applicable toward products that are covered by Ward Coffee Service. Any products that carry a manufacturer warranty are void of this agreement.

Parts and Labor for standard merchandise is supplied by Ward Coffee Service. Shipping is paid by Ward Coffee Service during the first 30-days after the order date.  

If there are any service related issues within the first 30 days of ownership, and the customer refuses warranty servicing of the original machine and/or grinder and prefers a new replacement machine and/or grinder be sent, that can be permitted. In this case the customer is responsible for the full shipping costs for both the original machine and/or grinder being sent back to Ward Coffee Service, and the replacement machine and/or grinder being sent to the customer. No exceptions. 

Not Covered

• Shipping costs, after the first 30 days, are not covered. Customer is responsible for freight both directions if machine needs to be shipped to Chris' Coffee for service work.

• Necessary service that is the direct result of scale build up IS NOT covered under warranty and is classified as misuse and abuse

• Preventable clogs in grinding mechanisms

• Failure to adhere to manufacturer recommended use (misuse and abuse)

• Failure to adhere to the resources provided on the product page or within our knowledge base

• Improper use not intended by the manufacturer i.e. a machine intended for consumer use but used in a commercial application. This includes, but is not limited to, plugging a machine into multi-sockets or adapters, extension cords, surge protectors, or power strips.

• Damage sustained from shipping and handling

• Improper assembly

• Improper storage

• Removal of the product from the intended region of use i.e. using a 110v machine in a 220v environment

• Modification that alters the product manufacturers’ intent or modifications or service performed by anyone other than Chris’ Coffee Service

• Materials or products that are not manufactured by the product(s) manufacturer under warranty

• Acts of God, such as but not limited to, lightning, flood, power outages and surges, or fire

• Wear and tear items such as o-rings, group gaskets, shower screens, vacuum breaker, etc.

• Any cosmetic flaws or imperfections as a result of handmade craftsmanship

• If a machine is being used in a commercial application, and does not have a water treatment system appropriate to the location's water quality, then the warranty is automatically void

• Water quality issues or damage caused as a result of using inadequately treated water will void your machine or grinder's warranty.

• On site (residential) service. It is the responsibility of the customer to perform routine maintenance and repairs / replacements when and if needed, if you do not wish to ship your machine to us for the service.

• A new / replacement machine is not covered under warranty. If your machine needs work done it does not mean a new machine will be sent to replace it. The machine holds a warranty for a reason.

• Freeze damage. Failure to drain the espresso machine fully of water prior to shipping, the customer will be responsible for any and all replacement parts which have been damaged as a result.

Delivery Time

Orders are processed within two days and, depending on your shipping address, delivery takes from 1 to 7 business days. We provide tracking numbers as well as delivery confirmation on all orders. If you do not receive an email with your tracking number, please call or email us.

Backordered Products

If the merchandise you have selected is not in stock we will give you an expected shipping time at checkout or by follow-up email.

Payment

We accept MasterCard, Visa, American Express, Discover, Diners Club debit or credit cards.

Ordering

Order online anytime or call 800.291.1202 Monday-Friday 7:30am – 4:30pm, (Saturday 10am – 2pm. During Holidays)

Returns and Exchanges

Returns

If you are not satisfied with your purchase, contact us within 10 days of receipt and ship back at least 80% of the opened product to receive a refund. You will receive the amount of the purchase minus shipping and handling charges. Please note that Jamaica Blue Mountain Estate or Hawaii Kona Fancy coffees may be subject to a 15% restocking fee at the time of return  This is determined on a case-by-case basis. Coffee equipment if opened and used may be subject to a 20% less refund price.

Exchanges

If you are not satisfied with your purchase and would like to exchange it, contact us within 10 days of receiving the item, and ship it back to us. You will receive an exchange less the charges incurred, as well as the price difference of the exchanged product. Shipping costs are not refundable.